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MFVtech

Terms of service

The terms on which Maison Fae Ventures provides its services. A signed scope or order form sits on top of these terms; where the two conflict, the signed document wins.

Last reviewed
11 September 2026
Applies to
mfvtech.my and every service Maison Fae Ventures provides

1. Who these terms are between

These terms are between Maison Fae Ventures (registration number 003886685-P), a sole proprietorship registered at C-2-9, Pandan Mas Townhouse, Jalan Pandan Indah 8, Taman Pandan Mas, 55100 Kuala Lumpur, Malaysia and trading as MFV Tech — “we”, “us” — and the business engaging us, “you”. They apply when you use mfvtech.my, when you send us an enquiry, and when you buy any service from us.

Our services are sold business to business. By engaging us you confirm you are acting for a business and that you have authority to bind it.

2. What we provide

We provide website design and development, mobile application development, AI workflow automation, AI image generation and AI reporting services, as described on our services section and as specified in the scope document for your project.

We do not publish prices. Every engagement is quoted individually, and the price that binds either of us is the one in the scope document or order form you approve in writing.

3. How an engagement starts

  1. We agree the scope, price, milestones and handover date in writing.
  2. You approve that document by email or signature.
  3. You pay the deposit stated in it.
  4. Work begins.

Nothing in an enquiry, a proposal or a conversation commits either of us until step 2 is complete.

4. Payment

  • Project work is 50% on signature and 50% on handover, unless the scope says otherwise.
  • Retainers are invoiced monthly in advance.
  • Invoices are due 14 days from the invoice date.
  • We accept card payments (Visa, Mastercard and American Express), FPX online banking and bank transfer. Card payments are processed by our payment provider; we do not store card numbers. Payments are collected by MAISON FAE VENTURES, so that is the name that appears on your statement.
  • Prices exclude any sales, service or withholding tax that applies. Where tax is chargeable it is added to the invoice.
  • On an invoice more than 14 days overdue we may charge interest at 1.5% per month on the outstanding amount and pause work until it is settled. We will tell you before we pause anything.

5. What we need from you

A fixed date depends on you too. You agree to give us the content, access, approvals and decisions the scope says you will, within the time it says. If a dependency on your side is late, the handover date moves by at least the same amount, and we will tell you the new date in writing.

6. Changes to scope

You can change your mind. Anything outside the agreed scope is quoted as a change, in writing, with its own price and its effect on the date. We do not start changed work until you approve that quote — and we do not bill for it if we never agreed it.

7. Who owns what

  • Your material stays yours. Content, data, trade marks and anything else you give us remain your property. You license us to use it only to do the work.
  • The deliverables become yours on final payment. When the final invoice for a project is paid, we assign to you the intellectual property in the bespoke work produced for that project, and transfer the repository and cloud accounts into your name.
  • We keep our own tools. Pre-existing libraries, internal frameworks and general know-how remain ours. You get a perpetual, worldwide, royalty-free licence to use them as part of the deliverables.
  • Third-party components stay under their own licences, which we will list on request.
  • Output of AI image generation is yours to use commercially. You are responsible for making sure the source material you gave us was yours to give.
  • Credit. We may name you as a client and show the work publicly, unless you ask us in writing not to.

8. AI services: what we will and will not promise

AI systems are probabilistic. They produce very good output most of the time and wrong output some of the time, and no supplier can honestly promise otherwise. So:

  • We design AI workflows so that a person approves anything that spends money, changes a record of account or leaves your organisation.
  • AI reporting is a decision aid. It does not replace your accountant, your auditor or your own verification of a figure before you act on it.
  • We will tell you which third-party models a system depends on. If a provider changes or retires a model, the change and the work to adapt to it are outside the original fixed price.
  • You must not use anything we build to make automated decisions about a person’s employment, credit, health or legal rights without a human reviewer.

9. Warranty

We warrant that we will perform the services with reasonable skill and care, and that for 30 days after handover we will fix, free of charge, any defect where the deliverable does not do what the approved scope says it does. That warranty does not cover changes you or another supplier make after handover, faults in third-party services, or new features.

Beyond that, the services are provided as they are. We do not warrant that software will be uninterrupted or error-free.

10. Confidentiality

Each of us will keep the other’s non-public information confidential, use it only for the engagement, and protect it with at least the care we use for our own. This survives the end of the engagement by three years. It does not apply to information that is already public, that we had before you gave it to us, or that we are legally required to disclose.

11. Limits on liability

Neither of us limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that:

  • Our total liability arising out of an engagement is limited to the fees you paid us for that engagement in the 12 months before the claim.
  • Neither of us is liable for loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or indirect or consequential loss.
  • We are not liable for loss of data where you did not take up a backup arrangement we recommended in writing.

12. Ending an engagement

Either of us may end an engagement by giving 30 days’ written notice, or immediately if the other materially breaches these terms and does not fix it within 14 days of being told. On termination you pay for work done and costs committed up to that date. Cancellation and refund mechanics are in the refunds and cancellation policy, which forms part of these terms.

13. Acceptable use

Your use of this site and of anything we build is subject to our acceptable use policy. We may suspend a service that is being used in breach of it.

14. Things outside anyone’s control

Neither of us is in breach because of an event outside our reasonable control — including natural disaster, war, civil unrest, epidemic, government action, failure of a public telecommunications network, or the failure of a third-party cloud provider. The affected obligations pause while the event lasts, and we will tell you promptly.

15. Other terms

  • Subcontracting. We may use subcontractors, and we remain responsible for their work.
  • Assignment. Neither of us may transfer an engagement without the other’s written consent, except as part of a sale of substantially the whole business.
  • No partnership. Nothing here creates a partnership, joint venture or employment relationship.
  • Whole agreement. The approved scope, these terms and the policies referenced in them are the whole agreement between us on their subject matter.
  • Severability. If a provision is unenforceable, the rest stands.
  • Changes. We may update these terms for new engagements. The version that applies to yours is the one in force on the date you approved the scope.

16. Governing law and disputes

These terms are governed by the laws of Malaysia. Before starting proceedings, we each agree to raise the dispute in writing and to give the other 30 days to resolve it. If that fails, the courts of Kuala Lumpur, Malaysia have exclusive jurisdiction.

17. Contact

Who to write to
Maison Fae Ventures, C-2-9, Pandan Mas Townhouse, Jalan Pandan Indah 8, Taman Pandan Mas, 55100 Kuala Lumpur, Malaysia
Email
hello@mfvtech.my
Phone
+60 11-2848 1778
Hours
Monday to Friday, 9:00 to 18:00 (GMT+8)